Privacy policy
Who are we and what do we do
Business, Employment and Skills are part of Gateshead Council. We are based at the Civic Centre, Gateshead and provide the following services:
- working with partners to enable new and existing businesses to thrive and create good quality jobs
- managing the Council's business centre portfolio, providing quality workspace for new and young businesses
- influencing local governance, policy, spending and delivery of services to meet economic and housing priorities and needs
Business Gateshead is a dedicated service to help businesses to start‐up, grow or become more resilient and attract new businesses to Gateshead. This includes responding to enquiries for business support and proactively engaging with businesses through a range of organised events. For more information about our services, please visit Business Gateshead.
We are also responsible for the delivery of range of employment support schemes services to the benefit of residents including:
- Working Gateshead
- specialist support for refugees, people experiencing multiple complex barriers to work and care experienced young people
- developing residents' skills, enabling them to secure and progress in suitable employment or start up in business
- removing barriers to residents' employment and business success
This privacy notice provides specific information about how we process your personal data. It is an addition to the information contained in our Corporate Privacy Notice.
What type of information is collected from you
We collect personal information to understand your needs and provide services. Information may include:
- name
- address
- email address
- telephone number
- date of birth
- business name
- company number/Unique Tax Reference number
- employment details
- benefit details
- National Insurance (NI) number
- proof of identity (such as driver's license or passport)
We may also collect the following special category data:
- race or ethnic origin
- health information
- sexual orientation
How we collect information about you
We collect information about you from various sources to ensure that we meet your needs, including when you register with us, request a service or participate in our schemes.
This could be:
- in person, on the telephone, via video call, when you email us or through attendance of our events
- when you complete surveys and provide feedback either online or in person
We may also collect information about you from:
- third parties which are sub-contracted to deliver a service on our behalf
- from elected Members and MPs (as your representative)
Why we need your information
Our purpose for collecting personal information is to enable us to:
- process your service requests
- maintain ongoing engagement with you and your organisation in support of your business
- to manage and coordinate events
- comply with funding contracts
- track visitor use of the website and compile statistical reports on website activity
- provide a good customer experience through surveys and feedback
- monitor equalities across the programmes
The lawful basis for our processing is:
- consent
- performance of a contract to which data subject is party
- task in the public interest
- legal obligation
Our lawful basis for processing sensitive personal data is explicit consent or substantial public interest.
Who your information can be shared with
Our Corporate Privacy Notice explains information sharing the Council carries out. This sharing fulfils statutory obligations, legal requirements and service delivery. Business, Employment and Skills can share your information with:
- organisations who provide support relating to employment, health, training, wellbeing or financial advice - such as DWP, the Home Office and HMRC.
- organisations that fund our work such as the North East Mayoral Strategic Authority or other relevant local authorities
If we wish to share your information with other council services or third parties for purposes outside of those listed above, we will ask your permission.
How long we will keep your information
We keep your information for as long as we need to provide services to you. We may also need to keep your information in accordance with legal or other obligations. Where we have no need to keep your data it will be securely destroyed. We keep a Record of Processing Activity (a requirement under the GDPR). This sets out the specific retention periods applicable in different circumstances.
Where your information is held
We hold personal information in secure electronic systems on Gateshead council servers and cloud-based solutions.
How you can update your information
Our delivery of efficient services depends on the accuracy of your information.
Please inform us of any changes to the following:
- email address
- personal circumstances
- postal address
- any of the other information we hold
Please contact: [email protected] or [email protected]
Your information rights
Please see the relevant section of our Corporate Privacy Notice.
Marketing and e-newsletters
Please see our Email Marketing Privacy Notice.
Business intelligence, profiling and automated-decision making
Please see the relevant section of our Corporate Privacy Notice.
Protecting your information
Please see the relevant section of our Corporate Privacy Notice.
Data Protection Officer
Data Protection Officer
Civic Centre
Regent Street
Gateshead
NE8 1HH
Contact telephone number: 0191 433 3000
Information Commissioner's Office
The Information Commissioner is the UK's independent body for upholding information rights. Visit the ICO website (opens new window) to find out more about your rights under Data Protection law, and what to expect from us.
If you have any concerns regarding our privacy practices or about exercising your Data Protection rights, you may contact the Information Commissioner's Office:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Contact telephone number: 0303 123 1113 or 01625 545 745
ICO - Make a complaint (opens new window)
